Frequently Asked Questions

How long will my order take to arrive?

Orders are verified, quality-checked, and packed within 1–4 days, then shipping typically takes 8–12 days depending on your location. Full details are on our Shipping & Handling page.

How do I track my order?

As soon as your order ships you'll receive a confirmation email with a tracking number. If you have any trouble tracking your package, email us and we'll chase it for you.

What is your return policy?

You have 14 days from delivery to contact us if something isn't right. In most cases you won't need to ship anything back — we'll issue a refund and you can keep or donate the item. Glass and fragile products are final sale unless they arrive damaged. See the full refund policy.

What if my item arrives damaged or defective?

Email us a photo within 14 days of delivery and we'll replace it or refund you in full — your choice.

Which payment methods do you accept?

All major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners), plus Apple Pay, Google Pay, Shop Pay, and Amazon Pay. Every payment is processed through Shopify's encrypted, secure checkout.

How do I reach a real person?

Email info@littlegoodstore.com or use our contact form — a human reads and answers every message.